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Water Pressure Requirements: The Around2 Prefilter requires standard water pressure to operate effectively. Specifically, the vortex action of the spinning stainless steel sieve necessitates a minimum pressure of 1 bar to function. For optimal performance, a water pressure of 2 to 4 bars is recommended. Please ensure that your water system meets these requirements before using the product. Around2 Action is not responsible for any malfunction or suboptimal performance resulting from inadequate water pressure.

Our company is committed to protecting your privacy. This Privacy Policy outlines the types of personal information we collect, how it is used, and how you can manage your information.

 

Information Collection:

We collect personal information such as name, email address, and billing information when you make a purchase or create an account.

 

Use of Information:

Your information is used to process orders, provide customer support, and improve our products and services.

 

Data Security:

We employ industry-standard security measures to protect your data.

 

Third-Party Disclosure:

We do not sell or share your personal information with third parties without your consent.

Returns, Refund and Exchanges Policy

Thank you for shopping with us. This document clearly outlines our Returns, Refund and Exchanges Policy.

If you are not entirely satisfied with your purchase, we’re here to help.

 

1. REFUNDS AND EXCHANGES

  • In order to refund or exchange item(s) that you are not satisfied with, we need to receive the item(s) within 30 days from the date of purchase. If the item(s) have not been received within this time-frame, we cannot offer you a refund or exchange.
    • To be eligible for a refund or exchange, item(s) must be returned in a re-saleable condition. That means that your item(s) must be unused and in the same condition as they were when they were purchased.
    • The item(s) must be in the original packaging and returned with any accessories, labels and “free gifts” or bonus item(s).
    • Please include your receipt or proof of purchase upon your request for a refund or exchange.

 

2. REFUNDS

    • Once we receive your request for a refund and the item(s) to be returned, we will inspect the item(s) and notify you of the approval or rejection of your request for a refund.
    • Should your request be approved, we will initiate a refund via EFT (electronic funds transfer).
    • If you paid for courier of the items, the cost of courier will not be refunded.
    • You will receive the refund within a reasonable time frame, depending on your bank’s policies.

 

3. EXCHANGES

    • Should an exchange be requested, please notify us accordingly via e-mail hello@around2.co.za
    • Once we receive your item we will inspect the item(s) and notify you of the approval or rejection of your request for an exchange.
    • Should your exchange be approved, we will courier the new item(s) to you within a reasonable time frame. The courier fees of this exchange will be charged accordingly.

 

4. COURIER

    • You will be responsible for the cost of courier for returning your item(s), unless the item(s) are faulty or damaged as a result of the Company’s fault.
    • All items must be returned using a traceable delivery method.
    • We cannot be held liable for any item(s) lost during transportation.

 

5. PROCEDURE FOR REFUNDS OR EXCHANGES

    • Before item(s) are sent back to us, please send an email to hello@around2.co.za with the following information:
      • your order number,
      • the reasons for requesting a refund or exchange,
      • indicate whether you would prefer a credit, refund or exchange,

 

  • Pack and seal your parcel securely in the original packaging, if possible.
  • Parcel is to be returned to the following address:

26 De Wet Street, Sedgefield, 6573

Once we have received your item(s), you will be notified via email. You will need to advise whether you would like to receive a refund or exchange. Once approved, we will arrange for this refund or exchange within a reasonable time.

 

6. CONTACT US

6.1 If you have any questions on how to return your item for a refund or exchange, feel free to contact us on WhatsApp: 083 403 2143 and we will be happy to assist you.

Our shipping policy details the terms and conditions of product delivery:

 

Shipping Methods:

We offer standard and expedited shipping options based on your location.

 

Shipping Times:

Delivery times vary depending on the shipping method selected and your location. Estimated delivery times are provided during checkout.

 

Shipping Costs:

Shipping costs are calculated based on the selected shipping method and the destination address.

 

Order Tracking:

Once your order is shipped, a tracking number will be provided so you can track your package’s delivery status.


Our Terms of Service outline the terms and conditions for using our website and purchasing our products:

 

Account Creation:

By creating an account, you agree to provide accurate and complete information.

 

Product Pricing:

Prices are subject to change without notice. We reserve the right to modify or discontinue products at any time.

 

Intellectual Property:

All content on our website, including images and text, is protected by copyright and other intellectual property laws.

 

Limitation of Liability:

We are not liable for any damages or losses arising from the use of our products or website.